Melodessa help

A little help with your song

Find your recordings, check a purchase, or prepare your gift for its moment.

What would you like to do?

Find my songRecordings, downloads and progress Check a purchaseSong allowances and refunds Change my songLyrics, details and the included remake Access my accountSign in or find an older song

Answers, by topic

Search help questions

17 questions

Making & downloading

Packages & song allowances

Changes & refunds

Account & recovery

These answers describe the current standard packages. Your purchase record and its saved terms apply to your order, including older and custom arrangements.

Still need a hand?

Tell us what happened and include the project or order ID, if you have it.

Use the email associated with your order. Do not include passwords, payment card details or private sign-in and recovery links.

Email Melodessa

hello@melodessa.com

A little help with your song

What would you like to do?

Answers, by topic

Making & downloading

Where can I see my song’s progress?

My song is stuck, failed, or will not play. What should I do?

How do I download my recordings and lyrics?

How long can I access my song?

Packages & song allowances

What is the difference between Single Gift and Gift Pack?

Does each recording version use another song allowance?

Do unused song allowances expire?

Changes & refunds

Can I change the lyrics before making the music?

What does the included remake cover?

When can I request an unused-order refund?

My refund is pending or needs review. What happens next?

Account & recovery

How do I sign in to see my songs?

How do I find an older order after losing its browser link?

I signed in, but my purchase is missing. What should I check?

Gifting & sharing

How do I give the song to someone?

Can I change the message, photo or recording on a gift page?

Is this a physical gift?

Still need a hand?